Typical twilio project tools
Twilio Verify Authy
Twilio autopilot
Twilio SMS , telegram, WhatsApp messenger
Twilio Flex call centre
Twilio Frontline for messengers
Twilio & Google Call Centre AI
Example twilio Project Tasks
Example Value Objective
Benefits and reasons for targeting new or existing project improvement
Accelerate results / Sales
Develop a commercial advantage
Reduce or remove risks
Automation and scalable value at a controlled or fixed cost
Achieve Process capability and therefore predictability
All of the above
We always deliver value
Our projects always deliver value and we always find more value opportunities.
Fixed Cost Project
Where scope of work is detailed
Time & Materials Based
Where scope is not detailed enough to fix costs
POC (Proof of Concept)
Fixed cost project to validate objectives or functional value
Managed Service
We manage everything based on scope agreed with you
Discovery & Value Analysis
Each of our services is supported by a discovery & value analysis service intended to reinforce the value of the service and identify other value opportunities.
We start with a discovery and value analysis session where we seek out areas via Q&A to:
Key scope area required to drive value
Customer Journey
- Information, products and or services out to customers/stakeholders
- Revenue and information from customers and stakeholders
Types of value
- Protection of sales
- Enhancement of sales
- Creation of new sales
Key scope area required to drive value
- Speed and scale of change objectives
- Cost & risk removal or reduction
- Technology & tools used and needed
- Skills used and needed
- Process used and needed
- Discovery and value analysis
- Performance Analytics
- Knowledge acquisition and retention and use
- Strategic capability (competitors, threats innovation)
- Continual improvement and analytics
Our services for Twilio services
Set up & Configure
Migrations & Integrations
Development
Upgrades
Discovery , business analysis / scope development
Change requests
Technology selection
Design
Support & Maintenance
Strategy & value engineering
Knowledge documentation
Project management
Process development & process capability
Testing & Quality Assurance
Benchmarking & KPI development, SOP creation
Integration & automation
Continual improvement
Competitor analysis
Devops
Support & Maintenance
Services We Can Help You With
Our services are designed to optimise each part of the Customer Journey and deliver Value at Speed and Scale.
