Twilio services

We deliver obvious value via blueprints and effective process combined with the right technology to reach the objective required - Value at Speed and Scale .

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Typical twilio project tools

Twilio Verify Authy
    Twilio autopilot
      Twilio SMS , telegram, WhatsApp messenger
        Twilio Flex call centre
          Twilio Frontline for messengers
            Twilio & Google Call Centre AI

              Example twilio Project Tasks

              Developing verification process for existing or new customers
              Headless Integration
              Chatbot integrated into the customer journey
              Call center with soft phone apps allowing flexible working and effective customer journey support
              Bringing messenger connection with clients into a controlled customer process
              Leverage of Google Diagloflo CX and google call centre AI and virtual agent support

              Example Value Objective

              Benefits and reasons for targeting new or existing project improvement

              Accelerate results / Sales

              Develop a commercial advantage

              Reduce or remove risks

              Automation and scalable value at a controlled or fixed cost

              Achieve Process capability and therefore predictability

              All of the above

              We always deliver value

              Our projects always deliver value and we always find more value opportunities.

              Fixed Cost Project

              Where scope of work is detailed

              Time & Materials Based

              Where scope is not detailed enough to fix costs

              POC (Proof of Concept)

              Fixed cost project to validate objectives or functional value

              Managed Service

              We manage everything based on scope agreed with you

              Have a technology question or a problem thats needs solving?

              Don't hesitate to contact us

              Contact Us

              Why us

              We help protect, enhance, create and connect up value, so it flows at speed, and scale. We focus on the primary value objectives, and we also look at and suggest other obvious value that should be linked up to deliver value to stakeholders and receive value back into the business.

              Discovery & Value Analysis

              Each of our services is supported by a discovery & value analysis service intended to reinforce the value of the service and identify other value opportunities.

              We start with a discovery and value analysis session where we seek out areas via Q&A to:

              Key scope area required to drive value

              Customer Journey
              • Information, products and or services out to customers/stakeholders
              • Revenue and information from customers and stakeholders
              Types of value
              • Protection of sales
              • Enhancement of sales
              • Creation of new sales
              Key scope area required to drive value
              • Speed and scale of change objectives
              • Cost & risk removal or reduction
              • Technology & tools used and needed
              • Skills used and needed
              • Process used and needed
              • Discovery and value analysis
              • Performance Analytics
              • Knowledge acquisition and retention and use
              • Strategic capability (competitors, threats innovation)
              • Continual improvement and analytics

              Our services for Twilio services

              Set up & Configure

              Migrations & Integrations

              Development

              Upgrades

              Discovery , business analysis / scope development

              Change requests

              Technology selection

              Design

              Support & Maintenance

              Strategy & value engineering

              Knowledge documentation

              Project management

              Process development & process capability

              Testing & Quality Assurance

              Benchmarking & KPI development, SOP creation

              Integration & automation

              Continual improvement

              Competitor analysis

              Devops

              Support & Maintenance

              Services We Can Help You With

              Our services are designed to optimise each part of the Customer Journey and deliver Value at Speed and Scale.

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